Prices exclude VAT. The hardware stays your property.
Plan comparison
What each plan includes
Every plan includes the web Portal, a log of expected and walk‑in visitors, invitations and evacuation. Updates and support come with all of them too.
Basic
Premium
Enterprise
Portal and visitor log
Portal and visitor log
Yes
Yes
Yes
Expected and walk‑in visitors
Yes
Yes
Yes
Invitations and pre‑registration
Yes
Yes
Yes
Invite visitors straight from your Outlook calendar
Yes
Yes
Yes
Document signing, such as GDPR consent and an NDA
No
Yes
Yes
Evacuation: a list of everyone on site and an SMS with a map and instructions
Yes
Yes
Yes
Check‑in on the kiosk
Voice, touch and avatar
Yes
Yes
Yes
Check‑in in 50+ languages
Yes
Yes
Yes
Check‑in with the QR code from the invitation
Yes
Yes
Yes
Courier check‑in
Yes
Yes
Yes
Call the host from the kiosk, video call via Teams too
Yes
Yes
Yes
Host notified by email, SMS or in Teams
Yes
Yes
Yes
Local phone number
No
No
Yes
Navigation
Site map
Static
Static
Interactive
Induction and entry checks
Safety induction as video or text, then signed
No
Yes
Yes
Induction validity check
No
Yes
Yes
ID reading: passport, ID card, digital ID
No
Yes
Yes
Scenarios, hardware and integrations
Site risk acknowledgment with the contractor
No
Yes
Yes
Check‑in flow
Ready‑made
Your own
Your own
A different flow for contractors and visitors
No
Yes
Yes
The kiosk asks for the details you need, such as a license plate or job number
No
Yes
Yes
Driver check‑in: an SMS saying when to enter and which dock to use
No
No
Yes
Label printing
No
Yes
Yes
An API your IT uses to connect your own systems
No
Yes
Yes
Door opening via relay
No
Yes
Yes
Turnstile, gate arm and elevator connection
No
No
Yes
Access card dispensing
No
No
Yes
ERP, warehouse, HR system and fire alarm connection on request, per project
No
No
Yes
Access control, attendance, LDAP
No
No
Yes
ExtHUB: a box by the kiosk for card dispensers and elevators
No
No
Yes
Each tenant in the building sees only their own visitors, building management sees them all
Yes
Yes
Yes
Multiple sites and groups of companies
No
No
Yes
Custom evacuation scenarios
No
No
Yes
Support
Help center, 24/7
Yes
Yes
Yes
Email and phone support
Yes
Yes
Yes
SLA Basic
Yes
Yes
Yes
SLA Silver or Gold for a monthly fee
Yes
Yes
Yes
Custom SLA
No
No
Yes
The table lists what the license includes. Hardware is billed separately.
SLA
Support levels (SLA)
SLA Basic comes with the Basic, Premium and Enterprise plans, with no guaranteed times. Silver and Gold guarantee response and fix times and availability; they are billed monthly per site, and the price is in your quote.
Basic
Silver
Gold
Faults, in business days and hours
Response to a critical faultreported by phone
No guarantee
Within 1 day
Within 4 hours
Fix of a critical fault
No guarantee
Within 1 day
Within 1 day
Response to a major fault
No guarantee
Within 1 day
Within 4 hours
Fix of a major fault
No guarantee
Within 5 days
Within 2 days
Response to a minor fault
No guarantee
Within 1 day
Within 1 day
Fix of a minor fault
No guarantee
Within 10 days
Within 5 days
Operation
Monthly availability
No guarantee
99.0%
99.5%
Support hours on weekdays, CET
9 am–4 pm
8 am–5 pm
7 am–7 pm
Times run from when you report the fault. Report a critical fault by phone at +420 580 000 777, anything else by email to support@areception.ai too.
Not sure which plan to choose?
We go through your visitor numbers, hardware and the integrations you need, then prepare a specific quote.
At last I can see everyone on site in real time, and we are ready for both an inspection and an evacuation.
Pavla BolackáH&S Manager, Model Obaly a.s.“
Thanks to the integration with our ELIN system, it always works with current contacts.
Jaromír DrozdekOperations Director, ELVAC a.s.“
Drivers now register themselves at the gate in their own language and we guide them into the site by SMS, so the queue finally moves on its own.
Karel ŘípaSafety Manager, Stora Enso Wood Products
Customers
Pricing questions
What does check‑in look like on Basic?
It follows our fixed flow. Visitors check in by voice, touch or the QR code from their invitation and say who they are visiting. The host gets a notification, and the visitor can also call them from the kiosk. Premium adds document signing, the induction on the kiosk and your own flow.
What does the Enterprise plan add?
Automation and integration with your systems, for example driver check‑in, card issuing, turnstiles, gate arms and elevators, access control, attendance and LDAP, and several entrances, sites and groups of companies. We price it in a quote based on scope.
What do we pay for?
A monthly license for your plan. On Premium and Enterprise, a one‑off setup for your entrance; Basic comes preset and needs no setup. The kiosk and accessories are billed separately and stay your property.
What does a manufacturing site with one entrance pay?
Roughly €3,200 one‑off: about half for a Zebra terminal with a stand, half for setup. Then Premium at €499 a month, billed annually. Model Obaly, whose solution is larger than this, saves €1,600 a month even after the license and paid back its investment in about 6 months. We are happy to work it out with you on your own numbers.
We have two entrances. What will it cost?
Each kiosk has its own license, but two or more entrances don't cost double. We handle several entrances on Enterprise and agree the price on a short call.
How long do we commit for?
One month at minimum. Annual billing makes each month cheaper, so most sites choose it. Switch billing above the plans.
Is the number of check‑ins limited?
No, on no plan.
Can we try aReception first?
Yes, with a paid 30‑day trial that costs one month of the plan you will use, €499 on Premium. We lend you the kiosk, so you pay nothing for hardware. If you continue, the trial is your first month. If it doesn't prove itself at your site, we take the kiosk away.
What support do we get?
A help center available 24/7, plus email and phone support at +420 580 000 777 on weekdays, 9 am to 4 pm CET on SLA Basic. SLA Silver or Gold extends support to as early as 7 am and as late as 7 pm and guarantees response and fix times. On Enterprise we can also agree a custom SLA. Support levels
Contact us
Get the price for your site
Tell us how many visitors you check in and what you need to solve. We recommend a plan and prepare a quote.
Sent
Got it. We will get back to you within one business day.
In the meantime, watch a one‑minute video from a live site.
What nextWe will show it to you at your own entranceIn 15 minutes we walk through how visitors, contractors and drivers reach you, and what the kiosk would take over.
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