Stora Enso Wood Products Planá: Automated Reception for an Industrial Plant
How a leading European wood products manufacturer eliminated the need for a physical receptionist while increasing site security and streamlining QR-based visitor check-in.
The Challenge
Stora Enso Wood Products Planá is a manufacturing site in the Czech Republic with regular visitor traffic, suppliers, contractors, business partners and occasional unplanned visitors. Maintaining a staffed reception desk was costly and slowed down visitor onboarding, while still leaving gaps in security: unauthorised entries were difficult to prevent and tracking visitor movement across the site was inconsistent.
The plant needed a solution that could greet visitors at the front entrance autonomously, verify pre-scheduled appointments, alert the right employees the moment a visitor arrived, and keep a clean audit trail of who entered the premises and when.
The Solution
aReception.ai was deployed as a 32" terminal at the plant entrance running a Linux-based aReception client. Visitors with scheduled meetings receive a QR code in advance and check in at the kiosk in seconds. Unplanned visitors are guided through a simple, intuitive flow that routes them to the right department.
The system notifies the host employee automatically when their visitor checks in, eliminating the need for a phone-based handover. Extended kiosk functionality lets host employees prepare visits, manage delivery drivers, and review their own visitor history, all without involving the (now removed) reception desk.
aReception has significantly improved how we handle visitor reception. The process is faster and smoother, no longer requires a physical receptionist, and the system effectively prevents unauthorised entries and gives us full control over visitor movement. Planned visits via QR are quick and clear, unplanned visitors find their way intuitively, and the extended kiosk functionality saves our employees time.
The Results
Stora Enso Planá now runs without a physical receptionist. Visitor onboarding is faster and more consistent, regardless of whether the visit is planned or unplanned.
Site security improved measurably: aReception effectively prevents unauthorised entries and provides full visibility over visitor movement. QR-based check-in noticeably speeds up planned meetings, and the intuitive interface means unplanned visitors find their way without staff assistance.
Internally, employees benefit from extended kiosk functionality that organises visit preparation and ultimately saves time across the whole team.
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