Pevnost Poznání Olomouc: AI Receptionist at a Science Centre
Pevnost poznani is the science centre of Palacky University Olomouc, where an AI receptionist greets visitors at the entrance and helps them find their way around the exhibitions.
What we deployed
The Challenge
Pevnost poznani is the science centre of Palacky University Olomouc, a busy popular-science venue where families, school groups and individual visitors arrive every day. Many of them reach the entrance unsure where to start: which exhibitions are open, what is on the programme and what fits the time and the age of the group.
Answering the same orientation questions over and over tied up the team at the desk, and at peak times queues built up exactly when visitors most wanted a quick, friendly pointer in the right direction.
The Solution
aReception.ai placed an AI receptionist right in the entrance of the centre. A lifelike avatar greets every visitor and answers questions about exhibitions, programmes and services by voice or touch, so people get their bearings in seconds without waiting for a staff member.
The assistant explains what is on, points visitors to whatever interests them right now and guides them through the offer of the centre in a clear, approachable way. Younger visitors in particular enjoy interacting with it, and the team is freed from repetitive questions to focus on the visit itself.
We are very happy with aReception. The AI receptionist helps visitors to our science centre quickly find their way around our exhibitions, programmes and services. Its biggest strength is how clearly it answers questions and guides visitors to whatever interests them right now. Younger visitors in particular love interacting with it. The system naturally complements the work of our team and improves the overall visit experience.
The Results
Visitors now orient themselves the moment they arrive, the avatar handles the recurring questions about exhibitions and programmes, and the centre offers a modern, engaging first touch that fits a science venue.
For the team the assistant is a natural complement rather than a replacement: it improves the overall visit experience, keeps the entrance welcoming at busy times and lets staff spend their time where it matters most, with the visitors.
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