Městská knihovna v Praze: AI Guidance for Library Visitors

What we deployed

The Challenge

Mestska knihovna v Praze (Prague City Library) runs a busy network of branches where readers arrive all day to register, find their way and reach the right desk. Repetitive questions and registrations tied up librarians, and outside staffed hours visitors had no easy way to get information or sign up.

The library wanted to make its services more accessible and efficient without adding staff: a way to register visitors, answer the recurring questions and connect people to the right branch, available at any time and in any language.

The Solution

aReception.ai placed a digital librarian, Klara, on a touch kiosk in the library. Klara registers visitors, answers questions and connects them to a specific branch by voice or touch, so readers get going in seconds instead of waiting in line.

Available around the clock and in many languages, Klara takes the routine registrations and information requests off the librarians and keeps the service open even when the desk is not. The team can focus on the work that needs a human.

The Results

Visitors now register and find information themselves at the kiosk, the recurring questions are handled automatically, and the library keeps its services accessible at any hour, including a self-service point where books are available non-stop.

For the library the assistant is a way to modernise access without growing the team: librarians spend less time on routine requests, international readers are served in their own language, and the branches share one consistent digital front door.