Fakultní nemocnice Brno: AI Reception for a University Hospital
University Hospital Brno Childrens Hospital uses the navigation receptionist Florence to guide patients and parents across its pavilions with exact routes and a QR code, around the clock.
What we deployed
The Challenge
University Hospital Brno, Childrens Hospital is one of the leading paediatric facilities in the Czech Republic, caring for patients from across Moravia. The complex spreads across several pavilions and outpatient clinics, which makes it genuinely hard for patients and their companions to navigate.
Every day a high number of patients and parents move through the site and often get lost, so they turn to nurses and reception desks for directions. That adds to staff workload and lengthens waiting times exactly where check-in needs to be quick.
The Solution
aReception.ai placed a navigation receptionist, Florence, in the hospital. Visitors ask a question the way they would ask a member of staff, and Florence gives them an exact route and directions, with a QR code so they can carry the way to their destination on their phone.
Florence understands common questions even when they are phrased indirectly, works in several languages and is available around the clock, so patients and parents get reliable guidance at any hour without queuing at an information desk. The solution scales to more terminals without extra training.
We chose to deploy aReception mainly because we needed to relieve our staff and improve how patients and their companions find their way around our campus. The digital guide Florence has proven to be a reliable helper in answering common questions that used to burden nurses and reception staff. We greatly value the ease of use and the clear interface that even older visitors can handle. Thanks to the solution we have a better overview of how people move and can direct patients to the right department more easily. We also rate highly the fast implementation and the helpful approach of the aReception team, who supported us throughout the deployment.
The Results
Patients and companions now find their way across the pavilions themselves, the recurring directions questions are handled automatically, and staff are freed from constant wayfinding requests to focus on care and check-in.
The hospital gets a calm, accessible front door: navigation is available 24/7, international families are guided in their own language, and the information desks are no longer the bottleneck they used to be.
Want similar results to Fakultní nemocnice Brno?
In 15 minutes we'll show you how aReception handles visitor entry, safety training and evacuation in your operation.