VIDA! Science Centre: AI Companion for Visitors
VIDA! Science Centre in Brno uses a virtual aReception receptionist to give visitors of every age quick information, wayfinding and personalised tips the moment they arrive.
What we deployed
The Challenge
VIDA! Science Centre in Brno is an interactive science and fun venue for families, school groups and visitors of every age, with hundreds of hands-on exhibits across physics, chemistry, biology and more, plus workshops and events. With so much on offer, visitors often need quick orientation the moment they arrive.
Answering the same questions about exhibits, programme and facilities, and helping people plan their time, tied up the team exactly when the centre was busiest.
The Solution
aReception.ai placed a virtual receptionist in the centre. It gives visitors easy access to information about exhibits, the programme and facilities by voice or touch, so families can start exploring straight away.
The assistant helps people find their way around the centre, suggests exhibits and activities based on what interests them, and offers quick support whenever a visitor has a question, in several languages and for every age group.
The Results
Visitors orient themselves the moment they arrive, get personalised tips on what to see, and move through the centre without hunting for a staff member, which makes the whole visit faster and more enjoyable.
For VIDA! the virtual receptionist improves the visitor experience and takes routine questions off the team, while staying easy to update as the programme and exhibits change.
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