The Purkyňka offices are owned and managed by Nemovitosti Fiala and PFM Group a.s., companies that have been active in the real estate market for more than two decades. These companies own, lease, and manage the Purkyňka buildings, which consist of three properties located on Purkyňova Street, the very street that gave the complex its name.
Beyond Purkyňka, these companies oversee a wide range of other projects and developments. They assist with designing and constructing new buildings, manage not only their own properties and green areas, but also actively seek new development opportunities. They also offer commercial space rentals, which is exactly the case of the Purkyňka complex.
The reception was available only during business hours, with no option for visitor check-in outside working times or outside the main building.
Absences, staffing changes, and language barriers complicated reception operations and reduced the quality of service.
In some parts of the buildings, there was no physical space for a reception area — making it impossible to establish a fully functional contact point.
At Purkyňka, the digital receptionist Rona delivers 24/7 visitor self check-in, safety confirmations, tenant routing, QR/NFC passes with elevator/access control, multi-language AI Q&A, and remote updates—reducing queues and operating costs. (This deployment also showcases the practical features of smart reception software, valuable for property managers.)
Given its modern style and approach, the Purkyňka Offices management initially considered partial or full automation of visitor check-in within the complex. Other options included full staffing of reception services and building appropriate reception facilities in buildings 97A and 97B, or a combination of these approaches.
After evaluating all aspects, the Purkyňka Offices management decided on a gradual, full automation of visitor check-in in two phases. In the first phase, visitor management for buildings 97A and 97B was solved using an automated aReception terminal, without the need for major construction work — the terminal was installed on a wall separating public and private areas. After verifying the system’s performance over approximately 10 months, management proceeded to the second phase, in which the reception in building 99 was fully automated.
The management of Purkyňka Business Park decided to implement the aReception AI terminal to modernize visitor management and reduce operational dependency on human staff. With the virtual receptionist Rona, the site now provides automated 24/7 visitor check-ins, safety confirmations, elevator access, and courier handling without the need for constant reception staff.
This innovative solution not only ensures greater efficiency and cost savings, but also strengthens the technological prestige of Purkyňka Business Park. Tenants and visitors alike benefit from a professional first impression, while the property management team enjoys the flexibility and scalability of a digital receptionist that adapts seamlessly to daily operations.
As part of the chosen solution, the first terminal for visitor check-in was installed in the shared atrium area of buildings 97A and 97B. Since there was no traditional reception space available, the terminal was placed next to a locked door separating public and private areas in the building, which required only minimal interior modifications (mounting the unit on the wall and connecting electricity and wired internet).
The terminal features a dynamic avatar with realistic facial expressions — a virtual receptionist capable of natural communication with visitors through both voice and touch. The terminal is also connected to the door lock of the adjacent door and to the elevator system located behind it.
In the next phase, a second terminal was installed in the reception area of building 99 to handle check-in not only for visitors to building 99 itself but also for those heading to companies in adjacent buildings.
Interaction with the terminal works as follows: when a visitor approaches the terminal, it either activates automatically upon detecting a person on the camera or is activated by the visitor’s touch. The avatar then asks the visitor to state the reason for their visit. The visitor can communicate either via voice (“I have a meeting with Mr. Novák”) or by using the touchscreen buttons below the avatar. This makes the system accessible even to visitors with hearing impairments who cannot use voice communication.
Visitor check-in is the most commonly used scenario provided by aReception at Purkyňka Offices. A visitor tells the virtual receptionist whether they are coming for a meeting and states the company name or the specific person they are visiting — either directly in response to the initial question (“I have a meeting with Mr. Novák”) or is asked for the company/person’s name later if not mentioned. The visitor then confirms their choice from a pre-defined contact list (this also resolves cases where multiple people share the same last name).
The visitor can then choose whether they want to be directly connected by phone to the company or person they are visiting, or if they only need navigation information to the relevant office or company space.
If the visitor chooses to be connected, the receptionist connects the call (depending on the company’s settings for that contact). If the person answers and confirms the meeting, the visit is registered, and the visitor is granted access. For some companies, it is also possible to unlock a specific elevator to bring the visitor directly to the correct floor. When using an elevator, the visitor is informed which floor to go to, and the button for that floor is automatically activated. If the contact person is unavailable (e.g., rejects or does not answer the call), the receptionist calls a backup contact from a predefined list who can represent the intended contact person.
Employees at Purkyňka Offices can invite visitors in advance simply by creating a meeting in their usual calendar tool (e.g., Outlook) and adding the virtual receptionist to the invitation. The receptionist receives the invite and automatically generates and sends a unique invitation to the visitor, including a QR entry code. With this QR code, the visitor can check in immediately upon arrival (e.g., by opening it on their phone and scanning it when prompted by the virtual receptionist). This eliminates the need to notify the host manually — the system calls the host automatically. The rest of the process is similar to that of unannounced visits.
If the visitor arrives at a different building than the one where the company is located, the receptionist provides a complete navigation plan to the destination or directs them first to another terminal, where door unlocking or elevator access is then handled based on the situation.
The virtual receptionist can provide visitors with additional important information upon request — for example, about companies located in the Purkyňka Offices, parking options, operational details, and more.
Upon request, the virtual receptionist can provide important information for navigating around the office buildings or even display a map of the premises for easier orientation.
The virtual receptionist can also handle couriers and delivery personnel bringing packages to companies at Purkyňka Offices. Currently, delivery handling is managed by notifying the responsible contact person, who either grants the courier access to the non-public area or personally collects the package. In the case of smaller deliveries, when the contact person is unavailable or outside working hours, the receptionist instructs the courier to place the package in dedicated delivery boxes for individual companies located near the atrium.
Thanks to advanced AI, the terminal can understand the visitor’s intent and respond appropriately to the purpose of the visit — whether the visitor states it directly (“I have a meeting with Mr. Novák”) or indirectly (“I’m looking for Mr. Novák.”).
Information and navigation instructions can be continuously updated, changed, and expanded without the need for complex reconfiguration or even reinstalling the system or terminal. For this purpose, clients have access to a web-based configuration interface where information can be easily updated. The process is intuitive, as updates are entered in the form of instructions to the virtual receptionist, just as one would communicate with a live receptionist. Based on query statistics where the system did not yet have an answer, it is possible to identify which information or destinations are missing and add them based on real operations and actual visitor queries.
The terminal naturally supports understanding and responding in multiple languages — in this case, the two primary ones are Czech and English. The default language is Czech, but if a visitor speaks English, the avatar automatically detects this and switches to English communication.
A pilot operation of the terminal was launched in the client’s office for approximately six months. Subsequently, in the first phase, the first terminal was installed in the entrance area of buildings 97A and 97B, about one month after signing the final contract. In April 2024, the reception entered a pilot operation phase, and since May 2024, it has been running in full operation.
In the second phase, about a year after the first terminal started operating, another terminal was installed in building 99 and immediately launched in a pilot mode, functioning under the supervision of a live receptionist for 14 days before switching to fully autonomous operation. The most time-consuming part of this phase was preparing mapping data for navigation and approving individual scenarios with the building’s tenants.
The terminal’s content and settings are managed through a continuously accessible web application. It allows you to update information, add destinations, monitor usage, and respond to unanswered queries by adding new scenarios. The customer has full access to the interface. Unlike with human staff, information is never lost or undefined during personnel changes — the avatar is always available.
The terminal is naturally multilingual. It enables switching languages either by touch command or automatically when it detects that a visitor is speaking another language.
Unlike human-operated solutions, all information and communication are fully prepared in multiple languages, without the need to rely on reception staff’s language skills.
The terminal is designed for continuous operation 24 hours a day, 7 days a week. This ensures information is always available regardless of working hours or staff schedules. At Purkyňka Offices, the terminals operate the reception between 6:00 AM and 10:00 PM, while outside these hours they switch into energy-saving mode.
If needed, additional terminals can be easily deployed to other high-traffic or key locations within the complex, providing navigation and information to visitors who do not pass through the central entrance. A new terminal immediately inherits the existing database, so there is no need to retrain or reconfigure it, unlike with human reception staff.
The implementation of the aReception solution brought the following specific benefitd:
The AI receptionist Rona has completely modernized the way we handle visitors at Purkyňka Business Park. What used to depend on reception staff and limited office hours is now available 24/7 – from visitor check-in and safety confirmations to elevator access and courier handling. The solution not only improves security and efficiency but also provides a professional first impression for our tenants and their guests.
We highly value the flexibility and scalability of the system, as well as the fact that it seamlessly integrates with our daily operations. The support team was proactive, fast, and professional throughout the entire implementation process.
Radek Fiala
PFM Group Management
Meet Rona, Your AI Receptionist at Purkyňka Business Park
An AI receptionist is a digital receptionist solution that automates visitor management, check-ins, and access control. At Purkyňka Business Park, the AI avatar “Rona” welcomes visitors, manages safety confirmations, issues elevator passes, and notifies hosts — all without the need for human staff.
The AI receptionist operates 24/7, ensuring that visitors and couriers can always be processed. It provides secure access management, tracks visitor records, and reduces reliance on manual reception staff. This improves both efficiency and building security.
Yes. At Purkyňka Business Park, the AI receptionist Rona is connected to elevators and access points, allowing seamless routing of visitors to the correct floor or tenant. It also supports handling couriers and deliveries.
Key benefits include cost savings, extended reception hours beyond regular office times, increased prestige through advanced technology, flexibility to adapt to different tenants, and improved visitor orientation with navigation maps and instructions.
We’d be happy to show you how an automated reception can improve efficiency in your operations.
