University Hospital Brno – Children’s Hospital is one of the key healthcare facilities in the Czech Republic. It provides top-level care to pediatric patients from across Moravia and, due to its scale and expertise, ranks among the most important children’s hospitals in the country.
The hospital complex includes several pavilions and outpatient clinics, which often makes navigation difficult for patients and their companions. Although information boards and staff are available, their capacity is quickly exhausted during the day, and visitors repeatedly turn to nurses or reception desks with questions that can be efficiently automated.
The digital guide Florence answers on average over 600–700 specific visitor questions each month.
If these inquiries were handled by medical staff, it would mean approximately 10–17 extra hours per month—unnecessarily spent time that, thanks to Florence, can instead be devoted to direct patient care.
Florence is thus an effective support for visitor orientation while also saving the hospital time and budget.
The implementation of the aReception solution brought significant benefits to Brno Children’s Hospital:
We decided to implement the aReception solution primarily due to the need to reduce the workload on staff and improve navigation for patients and their companions within our facility. The digital guide Florence has proven to be a reliable assistant in answering frequently asked questions that would otherwise burden nurses or front desk staff.
We greatly appreciate the ease of use and clear user interface, which even older visitors can manage. Thanks to the solution, we now have better insight into the movement of people and can guide patients more effectively to the correct departments. We also value the quick implementation and the supportive approach of the aReception team, who were helpful throughout the entire deployment process.
MUDr. Ivo Rovný, MBA
Director, University Hospital Brno
We’ll be happy to show you how an automated reception can improve efficiency in your facility as well.
