{"id":9467,"date":"2024-01-16T18:38:04","date_gmt":"2024-01-16T17:38:04","guid":{"rendered":"https:\/\/www.areception.com\/?p=9467"},"modified":"2026-05-09T17:36:12","modified_gmt":"2026-05-09T15:36:12","slug":"verbesserung-des-kundenerlebnisses-bei-trdlokafe","status":"publish","type":"post","link":"https:\/\/www.areception.ai\/de\/transforming-trdlokafe-customer-experience\/","title":{"rendered":"Verbessertes Kundenerlebnis bei Trdlokafe"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9467\" class=\"elementor elementor-9467\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b29c22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b29c22\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ac6908\" data-id=\"1ac6908\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da40d86 elementor-widget elementor-widget-html\" data-id=\"da40d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"margin:30px 0;\">\n<h2 style=\"color:#200052; font-family:Poppins,sans-serif; font-size:28px; margin-bottom:18px;\">The Challenge: Hospitality Reception in a Hybrid Caf\u00e9-Office Concept<\/h2>\n<p style=\"color:#68646E; font-family:Poppins,sans-serif; font-size:16px; line-height:1.7;\">Trdlokafe operates a unique hybrid model \u2014 a premium coffee shop integrated into the Dock office complex on Boudn\u00edkova Street in Prague's Palmovka district. This required a reception solution that could simultaneously serve office workers, walk-in caf\u00e9 customers, and delivery couriers, all while maintaining the brand's signature hospitality experience. The reception had to operate beyond caf\u00e9 opening hours, support multiple languages for international clientele, and free counter staff to focus on service rather than front-desk administration.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c4a9b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c4a9b7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba43eaf\" data-id=\"ba43eaf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74c374b elementor-widget elementor-widget-html\" data-id=\"74c374b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"margin:30px 0;\">\n<h2 style=\"color:#200052; font-family:Poppins,sans-serif; font-size:28px; margin-bottom:18px;\">Key Results After Implementation<\/h2>\n<table style=\"width:100%; border-collapse:collapse; font-family:Poppins,sans-serif; font-size:15px;\">\n<thead><tr style=\"background:linear-gradient(135deg,#F9F5FF 0%,#EDE3FF 100%);\">\n<th style=\"padding:14px; text-align:left; color:#200052; border-bottom:2px solid #D8CFF0;\">Metric<\/th>\n<th style=\"padding:14px; text-align:left; color:#200052; border-bottom:2px solid #D8CFF0;\">Impact<\/th>\n<\/tr><\/thead>\n<tbody>\n<tr><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\"><strong>Reception availability<\/strong><\/td><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\">24\/7 (vs counter-staff hours only)<\/td><\/tr>\n<tr><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\"><strong>Customer wait time<\/strong><\/td><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\">Reduced during peak hours<\/td><\/tr>\n<tr><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\"><strong>Languages supported<\/strong><\/td><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\">EN, CZ, DE, RU, FR (50+ available)<\/td><\/tr>\n<tr><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\"><strong>Staff focus shift<\/strong><\/td><td style=\"padding:12px; border-bottom:1px solid #E8E0F5;\">Counter staff freed for hospitality service vs reception admin<\/td><\/tr>\n<tr><td style=\"padding:12px;\"><strong>Brand perception<\/strong><\/td><td style=\"padding:12px;\">Modern, tech-forward image reinforced<\/td><\/tr>\n<\/tbody>\n<\/table>\n<p style=\"color:#68646E; font-family:Poppins,sans-serif; font-size:13px; line-height:1.6; margin-top:10px; font-style:italic;\">Specific quantitative metrics depend on Trdlokafe's internal measurement framework \u2014 contact us for case-study source data.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa33edb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa33edb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-04d879c\" data-id=\"04d879c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8089a52 elementor-widget elementor-widget-html\" data-id=\"8089a52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 style='color:#200052;font-family:Poppins,sans-serif;font-size:28px;margin-bottom:18px;'>Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a91a71 elementor-widget elementor-widget-toggle\" data-id=\"0a91a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does aReception fit into a hospitality-focused environment like Trdlokafe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1101\"><p>aReception complements rather than replaces hospitality staff \u2014 it handles routine reception tasks (check-ins, host notifications, multilingual greetings) so counter staff can focus on coffee service and customer experience. The terminal&#8217;s premium design fits Trdlokafe&#8217;s modern brand aesthetic.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can aReception handle non-business visitors like delivery couriers at Trdlokafe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1102\"><p>Yes \u2014 aReception supports multiple visitor scenarios. Delivery couriers can check in via the kiosk, notify the appropriate recipient (kitchen staff, office tenant), and complete their drop-off without interrupting customer-facing work.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What was the deployment process at Trdlokafe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1103\"><p>The aReception terminal was deployed in September 2023 at Trdlokafe&#8217;s location in the Dock office complex. The phased setup covered hardware installation, scenario customization for the caf\u00e9-office hybrid use case, and brief staff orientation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does multilingual support benefit Trdlokafe's customers?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1104\"><p>Trdlokafe attracts international clientele from the Palmovka business district. The kiosk&#8217;s 50+ language support means foreign visitors can complete reception interactions in their native language, improving comfort and reducing friction for non-Czech-speaking customers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How does aReception fit into a hospitality-focused environment like Trdlokafe?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>aReception complements rather than replaces hospitality staff \\u2014 it handles routine reception tasks (check-ins, host notifications, multilingual greetings) so counter staff can focus on coffee service and customer experience. 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