{"id":9467,"date":"2024-01-16T18:38:04","date_gmt":"2024-01-16T17:38:04","guid":{"rendered":"https:\/\/www.areception.com\/?p=9467"},"modified":"2026-06-02T18:21:13","modified_gmt":"2026-06-02T16:21:13","slug":"prijimaci-procedury-v-trdlokafe","status":"publish","type":"post","link":"https:\/\/www.areception.ai\/cs\/transforming-trdlokafe-customer-experience\/","title":{"rendered":"Zlep\u0161en\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti v Trdlokafe"},"content":{"rendered":"\t\t
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V\u00edt\u00e1me v\u00e1s ve sv\u011bt\u011b, kde se technologie setk\u00e1v\u00e1 s pohostinnost\u00ed. Dnes se pod\u00edv\u00e1me na p\u0159\u00edb\u011bh firmy Trdlokafe International s.r.o., \u010dlena Twistcafe Group, kter\u00e1 se rozhodla zav\u00e9st inovativn\u00ed syst\u00e9m aReception ve sv\u00fdch nov\u00fdch kancel\u00e1\u0159\u00edch Dock<\/strong><\/a> na ulici Boudn\u00edkova v pra\u017esk\u00e9 \u010dtvrti Palmovka.<\/p>

Od z\u00e1\u0159\u00ed 2023 tato spole\u010dnost pou\u017e\u00edv\u00e1 aReception termin\u00e1l, co\u017e nejen zv\u00fd\u0161ilo efektivitu p\u0159ij\u00edmac\u00edch proces\u016f firmy<\/strong>, ale tak\u00e9 posunulo z\u00e1kaznickou zku\u0161enost na zcela novou \u00farove\u0148. Vyu\u017eit\u00edm tohoto modern\u00edho digit\u00e1ln\u00edho recep\u010dn\u00edho syst\u00e9mu dok\u00e1zala Trdlokafe poskytnout sv\u00fdm klient\u016fm unik\u00e1tn\u00ed a personalizovan\u00fd z\u00e1\u017eitek, kter\u00fd kombinuje pohodl\u00ed a modern\u00ed technologii.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Trdlokafe International s.r.o.: P\u0159\u00edb\u011bh \u00fasp\u011bchu v pohostinnosti a inovaci<\/span><\/p>

Trdlokafe International s.r.o.<\/strong><\/a>, \u010dlen presti\u017en\u00ed Twistcafe Group, je p\u0159\u00edkladem firmy, kter\u00e1 si klade za c\u00edl neust\u00e1le inovovat a zlep\u0161ovat sv\u00e9 slu\u017eby. Zab\u00fdvaj\u00edc\u00ed se poskytov\u00e1n\u00edm prvot\u0159\u00eddn\u00edch k\u00e1vov\u00fdch a \u010dajov\u00fdch z\u00e1\u017eitk\u016f, tato spole\u010dnost si vybudovala reputaci d\u00edky vysok\u00e9 kvalit\u011b sv\u00fdch produkt\u016f a vynikaj\u00edc\u00edmu z\u00e1kaznick\u00e9mu servisu. Kl\u00ed\u010dem k jejich \u00fasp\u011bchu je neust\u00e1l\u00e9 hled\u00e1n\u00ed nov\u00fdch p\u0159\u00edstup\u016f a technologi\u00ed, kter\u00e9 by jim umo\u017enily poskytovat je\u0161t\u011b lep\u0161\u00ed slu\u017eby sv\u00fdm klient\u016fm.<\/p>

Vstup aReception do prost\u0159ed\u00ed Trdlokafe p\u0159edstavuje dal\u0161\u00ed krok vp\u0159ed v jejich cest\u011b za inovac\u00ed. Implementac\u00ed tohoto digit\u00e1ln\u00edho recep\u010dn\u00edho syst\u00e9mu<\/strong> dok\u00e1zala firma nejen optimalizovat sv\u00e9 procesy, ale tak\u00e9 poskytovat sv\u00fdm n\u00e1v\u0161t\u011bvn\u00edk\u016fm unik\u00e1tn\u00ed a personalizovan\u00fd z\u00e1\u017eitek. Syst\u00e9m aReception, kombinuj\u00edc\u00ed modern\u00ed technologie s intuitivn\u00edm u\u017eivatelsk\u00fdm rozhran\u00edm, je zt\u011blesn\u011bn\u00edm toho, jak m\u016f\u017ee digit\u00e1ln\u00ed transformace pozitivn\u011b ovlivnit ka\u017edodenn\u00ed chod firmy.<\/p>

P\u0159\u00edb\u011bh Trdlokafe International s.r.o. je p\u0159\u00edkladem toho, jak m\u016f\u017ee firma vyu\u017e\u00edt digit\u00e1ln\u00ed inovace k pos\u00edlen\u00ed sv\u00e9ho postaven\u00ed na trhu<\/b> a ke zlep\u0161en\u00ed vztah\u016f se sv\u00fdmi z\u00e1kazn\u00edky. Tento p\u0159\u00edstup je inspirac\u00ed pro mnoh\u00e9 dal\u0161\u00ed spole\u010dnosti, kter\u00e9 cht\u011bj\u00ed sledovat podobnou cestu inovac\u00ed a rozvoje.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Jak aReception napom\u00e1h\u00e1 efektivit\u011b a z\u00e1kaznick\u00e9 spokojenosti ve firm\u011b Trdlokafe<\/h3>

Pou\u017eit\u00ed aReception v prostor\u00e1ch Trdlokafe p\u0159ineslo okam\u017eit\u00e9 v\u00fdsledky ve zv\u00fd\u0161en\u00ed efektivity a z\u00e1kaznick\u00e9 spokojenosti. Tento syst\u00e9m, kter\u00fd slou\u017e\u00ed jako prvn\u00ed kontaktn\u00ed bod pro n\u00e1v\u0161t\u011bvn\u00edky, nab\u00edz\u00ed jednoduch\u00e9 a intuitivn\u00ed rozhran\u00ed pro komunikaci s person\u00e1lem a objedn\u00e1vku n\u00e1poj\u016f. N\u00e1v\u0161t\u011bvn\u00edci ocen\u00ed mo\u017enost<\/b> snadno kontaktovat po\u017eadovanou osobu v firm\u011b<\/b> a z\u00e1rove\u0148 si obj<\/b>ednat k\u00e1vu nebo \u010daj<\/b>, ani\u017e by bylo nutn\u00e9 \u010dekat na osobn\u00ed asistenci. T\u00edm se v\u00fdrazn\u011b zkracuje \u010dekac\u00ed doba a zvy\u0161uje se celkov\u00fd komfort pobytu.<\/span><\/p>

aReception <\/b>nejen zefektiv\u0148uje proces p\u0159ij\u00edm\u00e1n\u00ed n\u00e1v\u0161t\u011bv<\/b>, ale tak\u00e9 poskytuje personalizovan\u00fd p\u0159\u00edstup. Digit\u00e1ln\u00ed asistentka Eva, kter\u00e1 je sou\u010d\u00e1st\u00ed syst\u00e9mu, je schopna v\u00e9st jednoduch\u00fd rozhovor s n\u00e1v\u0161t\u011bvn\u00edky, nab\u00edzet z\u00e1bavn\u00fd obsah, informace o slu\u017eb\u00e1ch spole\u010dnosti, nebo dokonce vtipy a poh\u00e1dky. Tato interakce p\u0159id\u00e1v\u00e1 na neform\u00e1lnosti a pohod\u011b prost\u0159ed\u00ed, co\u017e je zvl\u00e1\u0161t\u011b v\u00fdznamn\u00e9 v prost\u0159ed\u00ed jako je Trdlokafe, kde je atmosf\u00e9ra a z\u00e1kaznick\u00fd z\u00e1\u017eitek kl\u00ed\u010dov\u00e9.<\/p>

D\u00edky aReception se Trdlokafe dok\u00e1zalo odli\u0161it od konkurence a nab\u00eddnout sv\u00fdm n\u00e1v\u0161t\u011bvn\u00edk\u016fm z\u00e1\u017eitek<\/b>, kter\u00fd p\u0159esahuje obvykl\u00e9 standardy. Spokojenost klient\u016f je viditeln\u011b vy\u0161\u0161\u00ed a d\u00edky digitalizaci recep\u010dn\u00edch slu\u017eeb se firma m\u016f\u017ee soust\u0159edit na dal\u0161\u00ed oblasti rozvoje a inovac\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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N\u00e1v\u0161t\u011bvn\u00edk si objedn\u00e1v\u00e1 n\u00e1poj na aReception termin\u00e1le.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Technologick\u00e9 trendy v pohostinnosti: Budoucnost p\u0159ij\u00edmac\u00edch proces\u016f<\/h3>

Sou\u010dasn\u00fd trend digitalizace a automatizace slu\u017eeb se st\u00e1v\u00e1 st\u00e1le v\u00edce z\u0159ejm\u00fdm i v oblasti pohostinnosti a hostitelsk\u00fdch slu\u017eeb. aReception je p\u0159\u00edkladem toho, jak mohou technologick\u00e9 inovace pozitivn\u011b transformovat pr\u016fmysl<\/b>. Tento trend signalizuje d\u016fle\u017eit\u00fd posun ve zp\u016fsobu, jak\u00fdm firmy p\u0159istupuj\u00ed k z\u00e1kaznick\u00e9mu servisu a jak vyu\u017e\u00edvaj\u00ed technologie pro zv\u00fd\u0161en\u00ed efektivity a zlep\u0161en\u00ed z\u00e1kaznick\u00e9ho z\u00e1\u017eitku.<\/p>

V budoucnosti m\u016f\u017eeme o\u010dek\u00e1vat, \u017ee digit\u00e1ln\u00ed asistenti a inteligentn\u00ed syst\u00e9my budou hr\u00e1t st\u00e1le v\u011bt\u0161\u00ed roli v ka\u017edodenn\u00edm provozu firem<\/b>. Tyto technologie umo\u017e\u0148uj\u00ed firm\u00e1m personalizovat slu\u017eby pro ka\u017ed\u00e9ho n\u00e1v\u0161t\u011bvn\u00edka, zat\u00edmco z\u00e1rove\u0148 sni\u017euj\u00ed n\u00e1roky na lidsk\u00e9 zdroje a zvy\u0161uj\u00ed celkovou efektivitu. P\u0159ijet\u00ed t\u011bchto inovac\u00ed nen\u00ed jen ot\u00e1zkou udr\u017een\u00ed kroku s konkurenc\u00ed, ale tak\u00e9 p\u0159\u00edle\u017eitost\u00ed k poskytov\u00e1n\u00ed mimo\u0159\u00e1dn\u00fdch z\u00e1\u017eitk\u016f, kter\u00e9 budou m\u00edt vliv na loajalitu z\u00e1kazn\u00edk\u016f a dlouhodob\u00fd \u00fasp\u011bch firmy.<\/p>

V Trdlokafe ji\u017e za\u010dali tuto budoucnost pro\u017e\u00edvat dnes<\/b>, a to d\u00edky implementaci aReception. Jejich p\u0159\u00edklad ukazuje, jak m\u016f\u017ee b\u00fdt technologick\u00e1 inovace \u00fa\u010dinn\u011b vyu\u017eita k pos\u00edlen\u00ed vztahu se z\u00e1kazn\u00edky a k vytvo\u0159en\u00ed jedine\u010dn\u00e9ho a zapamatovateln\u00e9ho prost\u0159ed\u00ed. S rostouc\u00edm v\u00fdznamem personalizace a automatizace se syst\u00e9my jako aReception stanou st\u00e1le b\u011b\u017en\u011bj\u0161\u00edmi a nezbytn\u00fdmi pro \u00fasp\u011b\u0161n\u00fd chod modern\u00edch podnik\u016f.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Z\u00e1v\u011br<\/h3>\n

V dne\u0161n\u00edm \u010dl\u00e1nku jsme se pod\u00edvali na to, jak spole\u010dnost Trdlokafe International s.r.o. vyu\u017e\u00edv\u00e1 syst\u00e9m aReception k poskytov\u00e1n\u00ed nejen efektivn\u011bj\u0161\u00edch, ale tak\u00e9 v\u00edce personalizovan\u00fdch slu\u017eeb sv\u00fdm n\u00e1v\u0161t\u011bvn\u00edk\u016fm<\/b>. Tato inovace je vynikaj\u00edc\u00edm p\u0159\u00edkladem toho, jak mohou firmy vyu\u017e\u00edt digit\u00e1ln\u00ed technologie k pos\u00edlen\u00ed sv\u00fdch obchodn\u00edch model\u016f a k zlep\u0161en\u00ed z\u00e1kaznick\u00e9ho z\u00e1\u017eitku.<\/p>\n

Pokud hled\u00e1te zp\u016fsob, jak zlep\u0161it efektivitu a z\u00e1rove\u0148 poskytovat nezapomenuteln\u00e9 z\u00e1\u017eitky va\u0161im klient\u016fm, aReception je ide\u00e1ln\u00edm \u0159e\u0161en\u00edm. Nav\u0161tivte na\u0161i webovou str\u00e1nku<\/strong><\/a> a zjist\u011bte, jak m\u016f\u017ee aReception p\u0159em\u011bnit va\u0161e podnik\u00e1n\u00ed. Bu\u010fte sou\u010d\u00e1st\u00ed digit\u00e1ln\u00ed revoluce a posu\u0148te v\u00e1\u0161 z\u00e1kaznick\u00fd servis na novou \u00farove\u0148.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The Challenge: Hospitality Reception in a Hybrid Caf\u00e9-Office Concept<\/h2>\n

Trdlokafe operates a unique hybrid model, a premium coffee shop integrated into the Dock office complex on Boudn\u00edkova Street in Prague's Palmovka district. This required a reception solution that could simultaneously serve office workers, walk-in caf\u00e9 customers, and delivery couriers, all while maintaining the brand's signature hospitality experience. The reception had to operate beyond caf\u00e9 opening hours, support multiple languages for international clientele, and free counter staff to focus on service rather than front-desk administration.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Key Results After Implementation<\/h2>\n\n\n\n
Metric<\/th>\nImpact<\/th>\n<\/tr><\/thead>\n
Reception availability<\/strong><\/td>24\/7 (vs counter-staff hours only)<\/td><\/tr>\n
Customer wait time<\/strong><\/td>Reduced during peak hours<\/td><\/tr>\n
Languages supported<\/strong><\/td>EN, CZ, DE, RU, FR (50+ available)<\/td><\/tr>\n
Staff focus shift<\/strong><\/td>Counter staff freed for hospitality service vs reception admin<\/td><\/tr>\n
Brand perception<\/strong><\/td>Modern, tech-forward image reinforced<\/td><\/tr>\n<\/tbody>\n<\/table>\n

Specific quantitative metrics depend on Trdlokafe's internal measurement framework, contact us for case-study source data.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does aReception fit into a hospitality-focused environment like Trdlokafe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

aReception complements rather than replaces hospitality staff, it handles routine reception tasks (check-ins, host notifications, multilingual greetings) so counter staff can focus on coffee service and customer experience. The terminal’s premium design fits Trdlokafe’s modern brand aesthetic.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan aReception handle non-business visitors like delivery couriers at Trdlokafe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Yes, aReception supports multiple visitor scenarios. Delivery couriers can check in via the kiosk, notify the appropriate recipient (kitchen staff, office tenant), and complete their drop-off without interrupting customer-facing work.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat was the deployment process at Trdlokafe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

The aReception terminal was deployed in September 2023 at Trdlokafe’s location in the Dock office complex. The phased setup covered hardware installation, scenario customization for the caf\u00e9-office hybrid use case, and brief staff orientation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does multilingual support benefit Trdlokafe's customers?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Trdlokafe attracts international clientele from the Palmovka business district. The kiosk’s 50+ language support means foreign visitors can complete reception interactions in their native language, improving comfort and reducing friction for non-Czech-speaking customers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t